Deposits
A non-refundable deposit is required at the time of booking to secure your appointment.
Your deposit will be applied toward the balance of your service on the day of your appointment.
Rescheduling & Cancellations
We kindly request a minimum of 48 hours notice for any appointment changes or cancellations.
When at least 48 hours’ notice is provided, your deposit will be transferred to a future appointment and applied toward your rescheduled service.
Rescheduling or canceling with less than 48 hours notice will result in the forfeiture of your deposit.
For gift cards, the deposit amount will be deducted from the service value.
No-Shows
Clients who fail to arrive for their scheduled appointment without notice will be charged 100% of the booked service amount.
Future appointments may require prepayment in full at the time of booking.
For gift cards, 100% of the service value will be redeemed.
Late Arrivals
Clients arriving more than 10 minutes late may have their service modified or shortened to avoid impacting subsequent appointments.
Full-service fees will apply regardless of any reduction in treatment time due to late arrival.
Clients arriving 15 minutes or more late may be required to reschedule their appointment and will be subject to our cancellation policy.
Why We Have These Policies
Because appointment times are reserved exclusively for you, we require a deposit to secure your booking. We respectfully request 48 hours notice for any changes to your appointment. This allows us the opportunity to offer the reserved time to another guest and maintain availability for all clients.
Arrival & Paperwork Completion
To ensure you receive the full benefit of your scheduled service and to maintain our appointment schedule for all guests, we kindly ask that you complete all paperwork prior to your appointment and arrive 5–10 minutes before your appointment time.
Children
Clients under the age of eighteen must have approval from a parent or legal guardian prior to receiving services.
To maintain a tranquil and safe treatment environment, children may only be present if they are the client receiving the scheduled service. We respectfully ask that childcare arrangements be made before your appointment. Thank you for your understanding.
Illness & Wellness
At The Skin Sanctuary, the health and well-being of our clients and staff are our top priorities. If you are feeling unwell, we kindly ask that you reschedule your appointment.
Please contact us to reschedule if you are experiencing any of the following: Fever, chills, flu-like symptoms, persistent cough or sore throat, vomiting or diarrhea within the previous 24 hours, contagious skin conditions, active infections, or any illness that may pose a risk to others.
Courtesy Rescheduling
Clients who notify us at least 48 hours before their appointment due to illness may transfer their deposit to a future appointment without penalty.
Illness-related cancellations or rescheduling requests made with less than 48 hours notice will be evaluated on a case-by-case basis.
For Your Safety
Certain skincare treatments may not be appropriate when you are taking antibiotics, experiencing an active infection, or recovering from a medical procedure. We reserve the right to postpone or modify services if treatment is deemed unsafe or contraindicated.
We appreciate your cooperation in helping us maintain a safe, healthy, and comfortable environment for all guests.